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A Customer Service Representative position is available at Media24 (Apply now)

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A Customer Service Representative position is available at Media24 (Apply now)

A Customer Service Representative position is available at Media24 (Apply now). Media24 is offering an exciting opportunity for a Customer Service Representative. This role involves handling customer inquiries, providing solutions, and ensuring excellent service delivery through various communication channels. Interested candidates are invited to apply by the closing date of 08 February 2024. The position is located in Montague Gardens, Western Cape.

Check Also: ZA Student Portal

Responsibilities at Media24 (Apply now)

Inbound Call Management

  • Handle incoming calls promptly, addressing customer inquiries and providing effective solutions.
  • Utilize Freshdesk and Fresh Caller CRM systems for accurate case management.

Customer Support at Media24 (Apply now)

  • Provide excellent customer service by resolving issues, answering questions, and offering information about products or services.
  • Adhere to established procedures and scripts for consistent service delivery.

CRM System Utilization

  • Efficiently navigate and utilize Freshdesk and Fresh Caller to document customer interactions and update records.
  • Collaborate with the IT department to escalate and resolve CRM system-related issues.

Issue Resolution at Media24 (Apply now)

  • Identify and promptly resolve customer concerns, escalating complex issues to higher tiers when necessary.
  • Ensure thorough documentation of customer interactions for reporting and analysis.

Product Knowledge

  • Stay informed about the organization’s products, services, and promotions to provide accurate information to customers.

Collaboration

  • Work closely with team members and other departments to share insights and improve overall customer service.
  • Participate in regular team meetings and training sessions.

Skills and Competencies

  • Customer-focused mindset.
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively in a team environment.
  • Adaptability to changing priorities and schedules.
  • Positive attitude and a commitment to delivering high-quality customer service.

Requirements at Media24 (Apply now)

  • Matric certificate or equivalent; additional education or certification in customer service is a plus.
  • Minimum 3 years of experience in a call or contact centre environment.
  • Proficient in using CRM systems, with specific experience in Freshdesk and Fresh Caller (preferred, not necessary).
  • Excellent verbal and written communication skills.
  • Ability to work weekends, though no evening shifts are required (only if necessary).
  • Experience reporting to a manager in a previous role is advantageous.

Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.

Conclusion

If you possess the required skills and experience, and are committed to providing exceptional customer service, we encourage you to apply online for this Customer Service Representative position at Media24 before the closing date on 08 February 2024. Join our team and be part of a dynamic work environment where collaboration and customer satisfaction are paramount.

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Eskom Artisan Electrical Heavy Current Posts

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Eskom Artisan Electrical Heavy Current Posts

Eskom Artisan Electrical Heavy Current Posts. Eskom, a key player in South Africa energy sector, is seeking qualified candidates for the Artisan Electrical Heavy Current position. This role involves maintaining and repairing all electrical equipment to ensure operational efficiency. If you have the required qualifications and skills, this could be an excellent opportunity to contribute to Eskom mission of providing reliable electricity to the nation.

  • Position: Artisan Electrical Heavy Current
  • Closing Date: 08 April 2024
  • Location: South Africa (Limpopo)

Check Also: ZA Student portal

Qualifications and Experience

  • Qualification(s): Trade Certificate
  • Experience: Completed practical training
  • Professional Registration Body: Not Applicable

Skills and Competencies

Behavioral Skills:

  • Honesty
  • Trustworthiness
  • Professionalism
  • Integrity

Leadership Skills:

  • Team Player

Knowledge:

  • Plant safety regulations (LV)
  • Basic Health and Safety Knowledge
  • Authorised Responsible Person (PSR)
  • High voltage regulations

Technical Skills

  • Computer literacy
  • Valid driver’s license
  • Communication

Key Responsibilities

  1. Perform preventative and corrective maintenance activities as per laid down guidance.
  2. Attend meetings to discuss equipment maintenance and safety protocols.
  3. Ensure equipment care and personal safety in all work activities.

Conclusion

The Artisan Electrical Heavy Current position at Eskom offers a rewarding opportunity for individuals with the right qualifications and skills to contribute to the maintenance and repair of electrical equipment. If you meet the requirements, we encourage you to apply before the closing date on 08 April 2024.

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