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APPLY WITH GRADE 12 for FNB Bank Call Center Agent position [x4 posts]

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APPLY WITH GRADE 12 for FNB Bank Call Center Agent position [x4 posts]

APPLY WITH GRADE 12 for FNB Bank Call Center Agent position [x4 posts] .FNB Bank is currently seeking qualified professionals to apply for the position of Call Centre Agent [x4 posts]. The bank invites applications from suitably qualified candidates for this role.

  • Closing date: 31 January 2024
  • Location: Johannesburg, Gauteng, South Africa

Check Also: ZA Student Portal

About FNB Bank

FNB, the oldest bank in South Africa, traces its roots back to the Eastern Province Bank formed in Grahamstown in 1838. Today, it operates as a division of FirstRand Bank Limited. FNB has a rich history of overcoming challenges and is deeply rooted in serving the needs of its clients and communities.

Job Purpose

The primary objective of the Call Centre Agent position is to provide customer service telephonically or through other media, ensuring timely resolution of customer queries.

Duties and Responsibilities

  • Action incoming or outgoing customer calls, electronic communications, and queries according to standard operating procedures.
  • Contribute to a culture of service excellence, fostering positive relationships and encouraging feedback.
  • Demonstrate teamwork, assess own performance, and contribute to innovation for more efficient working.
  • Comply with statutory, legislative, policy, and governance requirements.
  • Build and maintain stakeholder relationships.
  • Address customer needs to meet or exceed expectations.
  • Resolve customer queries received through inbound calls.
  • Answer inbound calls in the eBucks call centre, providing product and service information to customers.

Qualifications

Ideal candidates for this position should possess:

  • Grade 12
  • Must not be an unrehabilitated insolvent

Experience

Applicants should have experience in:

  • Call Centre environment
  • Long-term insurance customer service
  • Assisting clients via email or telephone, following clear instructions for amending current policies

Required Attributes

Candidates who are:

  • Adaptable and curious
  • Able to analyze complex data sets
  • Thrive in a collaborative environment

Your Benefits

Successful candidates will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

How to Apply Call Centre Agent

To apply for the vacancies, click on the links below to access the FNB Bank careers portal.

  • Call Centre Agent-6
  • Call Centre Agent-8
  • Call Centre Agent-9
  • Call Centre Agent-7

Apply now to take the next step, and FNB Bank looks forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities.

Conclusion

FNB Bank seeks Call Centre Agents, emphasizing its rich history, commitment to customer service, and opportunities for innovation. Interested candidates can apply on the FNB Bank careers portal.

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South Africa Top In-Demand Jobs For 2024

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South Africa Top In-Demand Jobs For 2024

South Africa Top In-Demand Jobs For 2024. South Africa job market offers exciting opportunities, but navigating it can be tricky. To help you land a fulfilling and well-paying position, the Higher Education Department has compiled a list of the most in-demand jobs.

Check Also: ZA Student Portal

The Current Job Market

The South African job market is dynamic and ever-changing. Finding a role that aligns with your skills and interests while offering good growth prospects can feel overwhelming.

Challenges Faced

South Africa job market faces a double challenge: slow economic growth limiting job creation and a mismatch between skills and industry needs. This “skills gap” is evident in the high graduate unemployment rate, according to the Department of Higher Education and Training (DHET).

The National List of Occupations in High Demand (OIHD)

The DHET’s National List of Occupations in High Demand (OIHD) is a key weapon in this fight. Published annually, the OIHD identifies occupations experiencing a surge in job openings and competitive salaries.

Impact and Solutions

This information helps bridge the gap by guiding graduates and directing resources, ensuring graduates have the right skills for the job market.

Most In-Demand Careers In South Africa Now

Business

  • Management: Logistics Managers, Road Transport Managers, Warehouse Managers, Fleet Managers, Airport or Harbour Managers, Health Service Specialized Clinic Managers, School Principals, College Principals, Retail General Managers, Facilities Managers, Call or Contact Centre Managers
  • Finance: Financial Managers, Accountants, Tax Professionals, Financial Investment Advisors, Management Accountants, Business Development Officers, Internal Auditors
  • Human Resources: Skills Development Practitioners, Human Resource Advisors, Training and Development Professionals
  • Marketing & Sales: Marketing Practitioners, Communication Coordinators, Sales Representatives

Information Technology (IT)

  • IT Specialists: ICT Systems Analysts, Data Scientists, Software Developers, Web Developers, Database Designers and Administrators, Systems Administrators, Computer Network and Systems Engineers, ICT Security Specialists
  • Technicians: ICT Support Services Managers

Engineering

  • General: Industrial Engineers, Industrial Engineering Technologists, Production Engineering Technologists
  • Civil: Civil Engineers, Civil Engineering Technologists
  • Environmental: Environmental Engineers, Environmental Scientists, Water Quality Analysts
  • Electrical: Electrical Engineers, Electrical Engineering Technicians
  • Mechanical: Mechanical Engineers, Mechanical Engineering Technicians
  • Other: Chemical Engineers, Mining Engineers, Metallurgical Engineers, Biomedical Engineers

Healthcare

  • Medical Professionals: General Medical Practitioners, Medical Specialists, Nurses, Pharmacists, Physiotherapists
  • Allied Health: Occupational Therapists, Speech Therapists, Audiologists

Education & Training

  • Teachers: FET Phase Teachers, Senior Phase Teachers, Foundation Phase Teachers, Intermediate Phase Teachers
  • Trainers: Education or Training Advisors, ICT Trainers

Science & Research

  • Natural & Physical Scientists: Chemists, Geologists, Geophysicists, Hydrologists, Actuaries, Mathematicians, Statisticians, General Biologists, Biochemists, Biotechnologists, Zoologists
  • Agricultural Scientists: Agricultural Consultants, Agricultural Scientists, Wine Makers, Food and Beverage Scientists

Other

  • Quantity Surveyors
  • Urban and Regional Planners
  • Transport Analysts
  • Surveyors
  • Architects
  • Fashion Designers
  • Industrial Designers
  • Lawyers (Attorneys & Paralegals)
  • Social Workers
  • Editors & Writers (Book/Script Editors & Technical Writers)
  • Translators & Interpreters
  • Pilots
  • Commercial Sales Representatives
  • Property Managers
  • Chefs
  • Graphic Designers (included under Camera Operator)

Whether you’re a seasoned professional or a fresh graduate, this information will equip you to make informed decisions about your future career path.

Conclusion

Staying abreast of the current job market trends and aligning your skills with in-demand careers is crucial for success. Whether you’re entering the workforce or seeking a career change, these insights can guide you towards fulfilling and lucrative opportunities in South Africa.

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