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Helpdesk Agent Needed at Herotel

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Helpdesk Agent Needed at Herotel

Helpdesk Agent Needed at Herotel. Are you passionate about providing exceptional customer service and troubleshooting technical issues? Herotel is looking for a Helpdesk Agent – Tier 1 to join their team in Ventersdorp.

Position: Helpdesk Agent – Tier 1
Location: Ventersdorp
Closing Date: Ongoing

Check Also: ZA Student Portal

Purpose of the Role

As a Tier 1 Helpdesk Agent, you will be the first point of contact for customers, providing friendly and efficient support. Your responsibilities will include troubleshooting internet connectivity issues, assisting with emails, routers, and network-related queries, and occasionally handling VOIP queries. You will provide support through various communication channels and escalate complex issues when necessary.

Key Performance Areas

  • Provide first call resolution support to customers via telephone, WhatsApp, Webchat, Distant-Desktop, Route-this, and e-mail.
  • Log requests through Herotel’s ticketing system and update ticket status daily.
  • Attempt to resolve issues permanently on the first call and on the same day, providing regular feedback to customers.
  • Assist walk-in clients where applicable.
  • Redirect incoming calls to the correct departments and record messages as needed.

Requirements

  • Grade 12 / Senior Certificate.
  • N+ & A+ certification, or at least 1 year experience in an Internet Service Provider helpdesk call center or ticketing environment.
  • Minimum 1-year experience working with Wireless and Wi-Fi Routers.
  • Networking, ICT, and Telecommunications technology knowledge.
  • Ability to work independently and remotely when required.
  • Proficient in English (written and verbal), with a second language being preferable.
  • Must be willing to work shifts, including evenings and weekends.
  • Basic understanding of PC hardware setup and configuration advantageous.
  • Layer 2 switching knowledge/ability advantageous.
  • Knowledge of Mikrotik, Cambium, Ubiquiti, and totolink hardware.

Education Requirements

  • Grade 12 / Senior Certificate.
  • N+ & A+ certification, or at least 1 year experience in an Internet Service Provider helpdesk call center or ticketing environment.
  • Additional ICT qualification advantageous.

Application Process

If you meet the requirements and are interested in joining Herotel, please submit your CV. Please note that only Previously Disadvantaged Individual candidates will be considered in line with Herotel’s Employment Equity Plan. If you do not hear back from us within 4 weeks, please consider your application unsuccessful.

Conclusion

Join Herotel as a Helpdesk Agent – Tier 1 and embark on a rewarding career in the telecommunications industry. Apply now to be part of a dynamic team dedicated to providing exceptional customer service and technical support.

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Eskom Artisan Electrical Heavy Current Posts

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Eskom Artisan Electrical Heavy Current Posts

Eskom Artisan Electrical Heavy Current Posts. Eskom, a key player in South Africa energy sector, is seeking qualified candidates for the Artisan Electrical Heavy Current position. This role involves maintaining and repairing all electrical equipment to ensure operational efficiency. If you have the required qualifications and skills, this could be an excellent opportunity to contribute to Eskom mission of providing reliable electricity to the nation.

  • Position: Artisan Electrical Heavy Current
  • Closing Date: 08 April 2024
  • Location: South Africa (Limpopo)

Check Also: ZA Student portal

Qualifications and Experience

  • Qualification(s): Trade Certificate
  • Experience: Completed practical training
  • Professional Registration Body: Not Applicable

Skills and Competencies

Behavioral Skills:

  • Honesty
  • Trustworthiness
  • Professionalism
  • Integrity

Leadership Skills:

  • Team Player

Knowledge:

  • Plant safety regulations (LV)
  • Basic Health and Safety Knowledge
  • Authorised Responsible Person (PSR)
  • High voltage regulations

Technical Skills

  • Computer literacy
  • Valid driver’s license
  • Communication

Key Responsibilities

  1. Perform preventative and corrective maintenance activities as per laid down guidance.
  2. Attend meetings to discuss equipment maintenance and safety protocols.
  3. Ensure equipment care and personal safety in all work activities.

Conclusion

The Artisan Electrical Heavy Current position at Eskom offers a rewarding opportunity for individuals with the right qualifications and skills to contribute to the maintenance and repair of electrical equipment. If you meet the requirements, we encourage you to apply before the closing date on 08 April 2024.

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