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How To Contact Sassa



How To Contact Sassa

How To Contact Sassa .Having trouble with SASSA, wanting to find out information about your grants or wanting to have your questions answered? Here’s how to contact them.

Check Also:ZA Student Portal

SASSA General Enquiries on Grants

  • Sassa grants helpline: 0800 60 10 11
  • Sassa grants helpline email:
  • Should there be issues with the helpline, you can contact Kenneth Baloyi, Sassa’s contact center manager:
  • Phone: 079 308 1033
  • Email:

SASSA R350 Grant Appeals Queries

SASSA Head Office

  • Tel: 012 400 2000
  • 501 Prodnisa Building
  • Cnr Steve Biko & Pretorius
  • Pretoria
  • Private Bag X55662
  • Arcadia
  • Pretoria 0083

Eastern Cape 

  • Tel: 043 707 6300
  • Call Centre: 043 707 6335
  • SASSA Office
  • BKB Building
  • Cnr Fitzpatrick & Merino
  • Road Quigney
  • East London
  • Private Bag X9001
  • Chiselhurst
  • East London 5200
  • Tel: 051 410 8339
  • Iustitia Building
  • Cnr St. Andrews Street & Aliwal Street
  • Private Bag X20553
  • Bloemfontein 9300
  • Western Cape
  • Tel: 021 469 0235
  • Call Centre: 021 469 0235
  • Call or SMS: 072 205 8693 or 072 190 0636 (No WhatsApp messages)
  • Golden Acre
  • Adderley Street
  • Cape Town 8001
  • Private Bag X9189
  • Cape Town 8000
  • Gauteng
  • Tel: 011 241 8320/24
  • 28 Harrison Street
  • Johannesburg 2000
  • Private Bag X120
  • Marshalltown 2107


  • Tel: 015 291 7509
  • 43 Landros Mare Street
  • Polokwane 0699
  • Private Bag X9677
  • Polokwane 0700


  • Customer Care: 013 754 9428/46 or 013 754 9363
  • 18 Ferreira Street
  • Nelspruit
  • Private Bag X11230
  • Nelspruit 1200

North West

  • Tel: 018 397 3333
  • Call Centre: 018 397 3360
  • 1st Industrial Site
  • Mahikeng 2735
  • Private Bag X44
  • Mmabatho


Tel: 033 846 3400

  • WhatsApp: 071 607 1514
  • 1 Bank Street
  • Pietermaritzburg 3201
  • Private Bag X9146
  • Pietermaritzburg 3201

Northern Cape

  • Tel: 053 802 4900
  • Call Centre: 0800 003 077
  • 95-97 Du Toit Span Road
  • Kimberley 8300
  • Private Bag X6011
  • Kimberley 8300
  • What Does SASSA Do?

The South Africa Social Security Agency manages grants and allowances for groups in South African society needing assistance. This includes grants for children, the older persons grants and disability grants. SASSA also manages the R350 grant for the special relief of distress during the Covid-19 crisis.


this comprehensive guide provides easy access to SASSA’s contact information and sheds light on its vital role in managing grants, offering assistance, and addressing queries for a more informed public.

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SASSA SRD Grants Approved Without Payout Date



SASSA SRD Grants Approved Without Payout Date

SASSA SRD Grants Approved Without Payout Date. Millions of people have been approved for a R370 grant payment this month. However, not all of those approved for an SRD grant payment have a payment date.

The South African Social Security Agency (Sassa) has revised why approved Social Relief of Distress (SRD) grant beneficiaries do not have a payment date. Not having an SRD grant payment date essentially means they will not receive their R370 grant payment.

Check Also: ZA Student Portal

Reasons for Missing Payment Dates

Sassa said two main reasons could be behind beneficiaries not having a pay date. This includes incorrect or outdated information.

Missing or Incomplete Banking Information

SASSA grant applicants who haven’t provided any banking details on the SASSA SRD website will not be included in the scheduled payments.

Beneficiaries can rectify this by taking immediate action and updating their bank details on the website.

Postbank Account Request

Previously, Sassa offered to open Postbank accounts for beneficiaries. However, this service is no longer available.

SRD grant applicants who requested this option are advised to either open an account with Postbank themselves and update SASSA with the new details or open an account with a different bank and provide those details to Sassa for SASSA  payment processing.

Cash Send Payment Issues

Beneficiaries who opted for cash send/mobile money payouts and haven’t received their grant might be facing a verification challenge.

SASSA requires beneficiaries’ ID numbers and cellphone numbers to match. Not providing a valid cellphone number will result in delayed R370 grant payments. Beneficiaries are encouraged to provide alternative banking details to facilitate a smooth transfer of the grant amount.

Still No Pay Date For SRD Grant?

Beneficiaries who are approved but haven’t received a payment date and fall outside of the categories mentioned above are encouraged to contact the Sassa Customer Care Call Centre at 0800 60 10 11 for further assistance and investigation.


While the approval of the SRD grant brings relief to many individuals and families in need, the absence of a payment date can be concerning. By understanding the reasons behind this issue and taking proactive steps to update information or seek assistance from Sassa.

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