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Rand Mutual Assurance Seeks Junior Contact Center Agents

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Rand Mutual Assurance Seeks Junior Contact Center Agents

Rand Mutual Assurance Seeks Junior Contact Center Agents. As the Junior Contact Centre Agent at Rand Mutual Assurance, you will report to the Team Leader: Contact Centre. Your primary responsibility will be to provide exceptional client service by promptly responding to, processing, and resolving customer requests and queries via telephone and email.

Check Also: ZA Student portal

Responsibilities Rand Mutual Assurance

  1. Client Interaction: Handle customer inquiries through both telephone and email channels.
  2. Service Excellence: Maintain desk SLA through adherence to schedules, defined processes, and workplans.
  3. Query Resolution: Follow up on customer calls where necessary, document all call information according to standard operating procedures, and manage and resolve customer complaints.
  4. Product Information: Provide customers with accurate information regarding RMA products and services in an efficient manner.
  5. Compliance: Adhere to compliance and regulatory requirements.
  6. Claims Processing: Assist clients to submit claims electronically and complete relevant application forms.

Requirements Rand Mutual Assurance

  • Grade 12 (Required)
  • 1 Year in a Contact Centre environment – in a customer service role.
  • Experience in medical aid or insurance servicing (added advantage)
  • Computer literate – Intermediate MS Office Suite
  • Knowledge of customer service principles and practices
  • Data-entry experience and good typing skills
  • Experience in Contact Centre telephony and technology

What You’ll Bring to the Table

  • Grade 12 (Required)
  • 1 Year in a Contact Centre environment – in a customer service role.
  • Experience in medical aid or insurance servicing (added advantage)
  • Computer literate – Intermediate MS Office Suite
  • Knowledge of customer service principles and practices
  • Data-entry experience and good typing skills
  • Experience in Contact Centre telephony and technology

What You’ll Get in Return

Rand Mutual Assurance offers great opportunities for personal and professional development in a stable company with 128 years of experience. You will receive a competitive salary package and various benefits. Additionally, you will be part of a dedicated team that values teamwork and collaboration.

Turnaround Time Rand Mutual Assurance

The shortlisting process will commence once the application due date has been reached. The time taken to complete this process will depend on your progress and the availability of managers. If you do not receive a response within 21 days, please consider your application unsuccessful.

Our Commitment to Transformation

In line with the employment equity plan of Rand Mutual Assurance, preference may be given, but is not limited to, candidates from under-represented designated groups.

Conclusion

Joining Rand Mutual Assurance as a Junior Contact Centre Agent offers not only a rewarding career opportunity but also a chance to contribute to our legacy of excellence in client service. If you meet the requirements and are ready to embark on a fulfilling journey with us, apply now! The closing date for applications is ongoing, so don’t miss out on this exciting opportunity

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Eskom Artisan Electrical Heavy Current Posts

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Eskom Artisan Electrical Heavy Current Posts

Eskom Artisan Electrical Heavy Current Posts. Eskom, a key player in South Africa energy sector, is seeking qualified candidates for the Artisan Electrical Heavy Current position. This role involves maintaining and repairing all electrical equipment to ensure operational efficiency. If you have the required qualifications and skills, this could be an excellent opportunity to contribute to Eskom mission of providing reliable electricity to the nation.

  • Position: Artisan Electrical Heavy Current
  • Closing Date: 08 April 2024
  • Location: South Africa (Limpopo)

Check Also: ZA Student portal

Qualifications and Experience

  • Qualification(s): Trade Certificate
  • Experience: Completed practical training
  • Professional Registration Body: Not Applicable

Skills and Competencies

Behavioral Skills:

  • Honesty
  • Trustworthiness
  • Professionalism
  • Integrity

Leadership Skills:

  • Team Player

Knowledge:

  • Plant safety regulations (LV)
  • Basic Health and Safety Knowledge
  • Authorised Responsible Person (PSR)
  • High voltage regulations

Technical Skills

  • Computer literacy
  • Valid driver’s license
  • Communication

Key Responsibilities

  1. Perform preventative and corrective maintenance activities as per laid down guidance.
  2. Attend meetings to discuss equipment maintenance and safety protocols.
  3. Ensure equipment care and personal safety in all work activities.

Conclusion

The Artisan Electrical Heavy Current position at Eskom offers a rewarding opportunity for individuals with the right qualifications and skills to contribute to the maintenance and repair of electrical equipment. If you meet the requirements, we encourage you to apply before the closing date on 08 April 2024.

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