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Sassa Grant Unauthorized Deductions| What To Do



Sassa Grant Unauthorized Deductions| What To Do

Sassa Grant Unauthorized Deductions| What To Do. Millions of individuals depend on social grants from the South African Social Security Agency (Sassa) for their monthly survival. In cases where beneficiaries experience unauthorized deductions on their grants, it is crucial to know how to address the issue. This guide outlines the process of lodging a dispute with Sassa to rectify any such deductions.

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Importance of Social Grants

Social grants serve as a lifeline for financially vulnerable individuals, enabling them to purchase basic goods and access essential services on a monthly basis. Sassa, responsible for distributing over 19 million grants each month, covers various types of grants, including Older Persons pension grants, Disability grants, War Veterans grants, Care Dependency grants, Foster Child grants, Child Support grants, Child Support grant Top-Up, and Grant-in-aid.

Consequences of Unauthorised Deductions

While social grants significantly impact the well-being of beneficiaries, any unauthorized deductions can have severe consequences. Beneficiaries heavily rely on every cent provided by the South African government, making it essential to address and rectify any financial discrepancies promptly.

Lodging a Sassa Dispute

If beneficiaries experience unauthorised deductions on their Sassa grants, the agency provides a straightforward process for lodging a dispute. The following steps outline how to initiate a dispute:

Send an SMS to 34548

    • This serves as the initial step to communicate with Sassa regarding the dispute.

Format the SMS with the following information:

    • Topic: Dispute
    • ID Number: [Add your ID number]
    • Name and surname: [Add your name and surname as they appear on your ID]
    • FSP Name: [Add the company you are lodging a dispute against]
    • Duration of the policy: [Specify how long the policy has been deducting]
    • Reason for dispute: [Choose either ‘I never signed a contract’ or ‘Misrepresentation’]

By following these steps, beneficiaries can effectively communicate their dispute to Sassa and initiate the resolution process for any unauthorized deductions on their grants.


Addressing unauthorized deductions on Sassa grants is vital for beneficiaries’ financial stability. Following the outlined dispute process ensures a prompt resolution to safeguard their essential funds



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SASSA SRD Grants Approved Without Payout Date



SASSA SRD Grants Approved Without Payout Date

SASSA SRD Grants Approved Without Payout Date. Millions of people have been approved for a R370 grant payment this month. However, not all of those approved for an SRD grant payment have a payment date.

The South African Social Security Agency (Sassa) has revised why approved Social Relief of Distress (SRD) grant beneficiaries do not have a payment date. Not having an SRD grant payment date essentially means they will not receive their R370 grant payment.

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Reasons for Missing Payment Dates

Sassa said two main reasons could be behind beneficiaries not having a pay date. This includes incorrect or outdated information.

Missing or Incomplete Banking Information

SASSA grant applicants who haven’t provided any banking details on the SASSA SRD website will not be included in the scheduled payments.

Beneficiaries can rectify this by taking immediate action and updating their bank details on the website.

Postbank Account Request

Previously, Sassa offered to open Postbank accounts for beneficiaries. However, this service is no longer available.

SRD grant applicants who requested this option are advised to either open an account with Postbank themselves and update SASSA with the new details or open an account with a different bank and provide those details to Sassa for SASSA  payment processing.

Cash Send Payment Issues

Beneficiaries who opted for cash send/mobile money payouts and haven’t received their grant might be facing a verification challenge.

SASSA requires beneficiaries’ ID numbers and cellphone numbers to match. Not providing a valid cellphone number will result in delayed R370 grant payments. Beneficiaries are encouraged to provide alternative banking details to facilitate a smooth transfer of the grant amount.

Still No Pay Date For SRD Grant?

Beneficiaries who are approved but haven’t received a payment date and fall outside of the categories mentioned above are encouraged to contact the Sassa Customer Care Call Centre at 0800 60 10 11 for further assistance and investigation.


While the approval of the SRD grant brings relief to many individuals and families in need, the absence of a payment date can be concerning. By understanding the reasons behind this issue and taking proactive steps to update information or seek assistance from Sassa.

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