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Sassa Grants Cash Pay Points Closing



Sassa Grants Cash Pay Points Closing

Sassa Grants Cash Pay Points Closing. In a significant development towards the end of 2023, the South African Social Security Agency (Sassa) has announced a critical change affecting beneficiaries receiving grants at Post Offices. Here’s an overview of the latest information and its implications. Check Also: ZA Student Portal

Phasing Out Cash Payments| A Collaborative Effort

Sassa, in collaboration with Postbank, has decided to cease disbursing grants to beneficiaries in cash. This decision extends to the closure of all physical cash payment points (CPPs), including cash withdrawal services at Post Offices. The implementation of this change is scheduled to commence in January of the current year and conclude by the end of March 2024.

Closing Dates and Impact

Sassa has released a schedule detailing the closure of 870 cash pay points across South Africa. While this decision affects less than 2% of all Sassa social grant recipients, it marks a significant transition in the way grants are distributed.

  • Eastern Cape: 277 points
  • Free State: 26 points
  • Western Cape: 0 points
  • Gauteng: 6 points
  • Northern Cape: 13 points
  • North West: 96 points
  • Limpopo: 216 points
  • Mpumalanga: 53 points
  • Kwazulu-Natal: 183 points

Why the Change?

The decision to discontinue cash availability at Post Offices is driven by the financial struggles of the Post Office. With a staggering R6 billion loss over the past three years and an additional R2.2 billion loss in the 2022/2023 financial year, the Post Office is undergoing a business rescue plan. This plan includes closing 420 loss-making branches, retrenching 6,000 employees, and potentially receiving a R3.8 billion government bailout.

Alternatives for Beneficiaries

While cash withdrawals at Post Offices are no longer an option, Sassa grant beneficiaries can still access their funds. The Sassa gold card can be used at ATMs or retail stores such as Boxer, Pick N Pay, Spar, Shoprite, Usave, and Checkers. Non-cash services, including card reissues, PIN resets, and statement printing, will still be available at Post Offices.

Sassa Gold Card Extension

Addressing concerns about the expiration of Sassa gold cards, Sassa announced an extension earlier this year. The validity of gold cards has been prolonged, ensuring that grant beneficiaries with expiring cards can continue using them for Sassa grant payments beyond the initially set expiration date of December 31, 2023.


Sassa decision to close cash pay points at Post Offices reflects a strategic shift due to the Post Office’s financial challenges. Beneficiaries can still access grants through alternative means.

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SASSA SRD Grants Approved Without Payout Date



SASSA SRD Grants Approved Without Payout Date

SASSA SRD Grants Approved Without Payout Date. Millions of people have been approved for a R370 grant payment this month. However, not all of those approved for an SRD grant payment have a payment date.

The South African Social Security Agency (Sassa) has revised why approved Social Relief of Distress (SRD) grant beneficiaries do not have a payment date. Not having an SRD grant payment date essentially means they will not receive their R370 grant payment.

Check Also: ZA Student Portal

Reasons for Missing Payment Dates

Sassa said two main reasons could be behind beneficiaries not having a pay date. This includes incorrect or outdated information.

Missing or Incomplete Banking Information

SASSA grant applicants who haven’t provided any banking details on the SASSA SRD website will not be included in the scheduled payments.

Beneficiaries can rectify this by taking immediate action and updating their bank details on the website.

Postbank Account Request

Previously, Sassa offered to open Postbank accounts for beneficiaries. However, this service is no longer available.

SRD grant applicants who requested this option are advised to either open an account with Postbank themselves and update SASSA with the new details or open an account with a different bank and provide those details to Sassa for SASSA  payment processing.

Cash Send Payment Issues

Beneficiaries who opted for cash send/mobile money payouts and haven’t received their grant might be facing a verification challenge.

SASSA requires beneficiaries’ ID numbers and cellphone numbers to match. Not providing a valid cellphone number will result in delayed R370 grant payments. Beneficiaries are encouraged to provide alternative banking details to facilitate a smooth transfer of the grant amount.

Still No Pay Date For SRD Grant?

Beneficiaries who are approved but haven’t received a payment date and fall outside of the categories mentioned above are encouraged to contact the Sassa Customer Care Call Centre at 0800 60 10 11 for further assistance and investigation.


While the approval of the SRD grant brings relief to many individuals and families in need, the absence of a payment date can be concerning. By understanding the reasons behind this issue and taking proactive steps to update information or seek assistance from Sassa.

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