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X20 Call Centre Agents at Blue Label Telecoms

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X20 Call Centre Agents at Blue Label Telecoms

X20 Call Centre Agents at Blue Label Telecoms.Blue Label Telecoms seeks X20 Call Centre Agents to join their team in Johannesburg. Reporting to the Inbound Call Centre Manager, successful candidates will provide efficient customer service to existing clients by delivering accurate information in a professional manner.

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Responsibilities

Product|Service Information

    • Answer calls promptly and efficiently.
    • Log and resolve queries on Insight.
    • Provide accurate information to Dealers/Clients.
    • Offer administrative support to walk-in clients.
    • Provide accurate feedback to the business on queries and requirements.
    • Update claimant information accurately on the database.
    • Liaise with service providers to ensure quality and cost-effective care.

Product Knowledge

    • Conduct research and gather information using available resources.
    • Provide customers with product and service information.

Customer Service Mandatory

    • Offer excellent customer service to internal and external customers.
    • Display a customer orientation.
    • Embody the “customer is king” philosophy.

Collaboration Mandatory

    • Work in conjunction with internal and external parties towards common goals.

Outbound Sales Duties and Responsibilities

    • Communicate effectively orally and in writing.
    • Close sales effectively.
    • Demonstrate organization, self-motivation, and excellent time management skills.
    • Handle unforeseen goals.
    • Work nights and weekends as required.
    • Generate and close sales opportunities by educating, qualifying, and presenting products and services.
    • Analyze customer needs with limited engagement.
    • Pursue clients relentlessly, focusing on decision-makers and influencers.
    • Meet and exceed sales revenue goals.
    • Develop and execute strategic plans to achieve team/individual objectives.
    • Inform and collaborate across departments to drive overall sales targets.
    • Establish and maintain relationships with partners/dealers.
    • Drive customer acquisition strategies through inbound and outbound campaigns.
    • Coordinate sales strategy implementation through marketing, product development, and customer service.
    • Manage customer inquiries and complaints.
    • Create and manage sales plans.
    • Help customers understand how products and services meet their needs.
    • Conduct initial and follow-up calls to increase customer loyalty and product distribution.

Requirements

Behavioural Competencies:

    • Effective communication skills.
    • Customer focus.
    • Accountability.
    • Resilience.
    • Interpersonal skills.
    • Action-oriented.
    • Situational adaptability.
    • Work process optimization.

Skills

    • Excellent organizational, problem-solving, and analytical skills.
    • Telephone etiquette.
    • Customer service orientation.
    • Team player.
    • Honest, empathic, and accountable.

Education

Matriculation.

Experience

      • At least 1 year of previous outbound sales experience.
      • Excellent communication, interpersonal, and presentation skills.
      • Knowledge of Microsoft Office Suite.
      • Networking aptitude.
      • Knowledge of company products, pricing, promotions agreements, version updates, fees and regulations, rates, and retail financial products and services.

Conclusion

Join Blue Label Telecoms in Johannesburg and contribute to their dynamic team by providing exceptional customer service and driving sales success. Apply now to seize this exciting opportunity!

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Jobs

South Africa Top In-Demand Jobs For 2024

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South Africa Top In-Demand Jobs For 2024

South Africa Top In-Demand Jobs For 2024. South Africa job market offers exciting opportunities, but navigating it can be tricky. To help you land a fulfilling and well-paying position, the Higher Education Department has compiled a list of the most in-demand jobs.

Check Also: ZA Student Portal

The Current Job Market

The South African job market is dynamic and ever-changing. Finding a role that aligns with your skills and interests while offering good growth prospects can feel overwhelming.

Challenges Faced

South Africa job market faces a double challenge: slow economic growth limiting job creation and a mismatch between skills and industry needs. This “skills gap” is evident in the high graduate unemployment rate, according to the Department of Higher Education and Training (DHET).

The National List of Occupations in High Demand (OIHD)

The DHET’s National List of Occupations in High Demand (OIHD) is a key weapon in this fight. Published annually, the OIHD identifies occupations experiencing a surge in job openings and competitive salaries.

Impact and Solutions

This information helps bridge the gap by guiding graduates and directing resources, ensuring graduates have the right skills for the job market.

Most In-Demand Careers In South Africa Now

Business

  • Management: Logistics Managers, Road Transport Managers, Warehouse Managers, Fleet Managers, Airport or Harbour Managers, Health Service Specialized Clinic Managers, School Principals, College Principals, Retail General Managers, Facilities Managers, Call or Contact Centre Managers
  • Finance: Financial Managers, Accountants, Tax Professionals, Financial Investment Advisors, Management Accountants, Business Development Officers, Internal Auditors
  • Human Resources: Skills Development Practitioners, Human Resource Advisors, Training and Development Professionals
  • Marketing & Sales: Marketing Practitioners, Communication Coordinators, Sales Representatives

Information Technology (IT)

  • IT Specialists: ICT Systems Analysts, Data Scientists, Software Developers, Web Developers, Database Designers and Administrators, Systems Administrators, Computer Network and Systems Engineers, ICT Security Specialists
  • Technicians: ICT Support Services Managers

Engineering

  • General: Industrial Engineers, Industrial Engineering Technologists, Production Engineering Technologists
  • Civil: Civil Engineers, Civil Engineering Technologists
  • Environmental: Environmental Engineers, Environmental Scientists, Water Quality Analysts
  • Electrical: Electrical Engineers, Electrical Engineering Technicians
  • Mechanical: Mechanical Engineers, Mechanical Engineering Technicians
  • Other: Chemical Engineers, Mining Engineers, Metallurgical Engineers, Biomedical Engineers

Healthcare

  • Medical Professionals: General Medical Practitioners, Medical Specialists, Nurses, Pharmacists, Physiotherapists
  • Allied Health: Occupational Therapists, Speech Therapists, Audiologists

Education & Training

  • Teachers: FET Phase Teachers, Senior Phase Teachers, Foundation Phase Teachers, Intermediate Phase Teachers
  • Trainers: Education or Training Advisors, ICT Trainers

Science & Research

  • Natural & Physical Scientists: Chemists, Geologists, Geophysicists, Hydrologists, Actuaries, Mathematicians, Statisticians, General Biologists, Biochemists, Biotechnologists, Zoologists
  • Agricultural Scientists: Agricultural Consultants, Agricultural Scientists, Wine Makers, Food and Beverage Scientists

Other

  • Quantity Surveyors
  • Urban and Regional Planners
  • Transport Analysts
  • Surveyors
  • Architects
  • Fashion Designers
  • Industrial Designers
  • Lawyers (Attorneys & Paralegals)
  • Social Workers
  • Editors & Writers (Book/Script Editors & Technical Writers)
  • Translators & Interpreters
  • Pilots
  • Commercial Sales Representatives
  • Property Managers
  • Chefs
  • Graphic Designers (included under Camera Operator)

Whether you’re a seasoned professional or a fresh graduate, this information will equip you to make informed decisions about your future career path.

Conclusion

Staying abreast of the current job market trends and aligning your skills with in-demand careers is crucial for success. Whether you’re entering the workforce or seeking a career change, these insights can guide you towards fulfilling and lucrative opportunities in South Africa.

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